Refund policy

Exceptions / non-returnable items
Due to the nature of the products we produce and the fact that these are bespoke to each customer, we cannot offer returns or refunds unless there is a fault with the product, or the item you receive is different to the artwork design you processed when ordering. Should this be the case, we will be more than happy to replace the item for you as soon as possible.

Variances in colour due to the production process these items go through, as well as other key factors such as RGB screen resolutions on computers, phones and other devices compared to the actual CMYK print process used in manufacturing, cannot be considered a reason for your item being faulty without us investigating and discussing the reasons why this may be the case.

Should you wish to return an item for us to inspect then we are happy to do this however please note we are not responsible for the cost of return postage. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flagsfc.com.

 

Courier issues/lost parcels
We use third party couriers, so once an order is dispatched we cannot be held responsible for late deliveries, lost parcels, or any costs associated due to these scenarios. If a parcel is lost we will arrange a replacement item(s) matching the original order specification.

We will always do our best to meet delivery times, but for anything required on or by a specific date we advise using a dedicated van delivery rather than an overnight courier service which we can quote on request for you.